Mobile / Slots
These Terms & Conditions set out the rules that apply when you open an account at bas99 and use any part of the platform — including the game lobby, your wallet and any transactions made through bKash, Nagad or Rocket. Your access to bas99 depends on your local law and the eligible regions we serve; please read these terms before you proceed.
By creating an account or continuing to use the bas99 platform, you confirm that you have read, understood and accepted these Terms & Conditions in their current form. We may update these terms when our services change — for example, when a new payment route is added or when the scope of the game lobby is adjusted. When we do, the revised version takes effect from the date it is posted on this page. Continued use of your account after any update means you accept the revised terms. These terms cover every interaction tied to your account: the game sessions you start, the transactions you submit through bKash, Nagad or Rocket, and the account details you maintain. They do not override any law that applies in your local jurisdiction. If a specific clause conflicts with a mandatory rule in your region, that local rule takes precedence to the extent required by law. Nothing in these terms is intended to limit a right you hold under applicable Bangladesh consumer or financial regulation. If you are unclear whether access is permitted in your area, check the eligibility section or contact our support team before registering.
Transactions submitted via bKash are subject to both these terms and bKash's own service conditions. We process your instruction; we are not a party to the bKash user agreement.
Nagad wallet transfers operate under the same dual-condition rule. The amount you instruct and the reference you receive are the binding record on our end.
Rocket payment instructions follow the same principle. If a discrepancy arises between our record and your Rocket transaction history, contact support with both references.
Understanding the boundaries of these Terms & Conditions helps you know where to look when a question arises. The four areas below define exactly what this policy governs and what it does not.
All account creation, sign-in, password recovery and session activity on bas99 falls inside this policy. Access itself depends on your local law and eligible regions; we do not override jurisdictional restrictions.
Every deposit and withdrawal instruction you submit — including those routed through bKash, Nagad or Rocket — is governed here. The transaction record visible in your account wallet is the reference point for any query.
Game lobby content, studio filters, category rails and published promotional notices are covered by these terms. RTP data is shown only where the game or the supplying studio exposes it; we do not publish figures where none are available.
Payment providers, game studios and any external service linked from the platform operate under their own terms. Our policy covers your account relationship with bas99, not the separate contractual terms of those third parties.
These Terms & Conditions are not a one-way document. You hold concrete, actionable rights in how your account is managed, and we outline the main ones here so you know where to start. Your transaction history — every bKash, Nagad or Rocket instruction you have submitted — is visible inside your signed-in account wallet; you can review it at any time without contacting support. If any detail in your account profile is incorrect, you can update it directly through the account settings page; follow the fields and verification steps shown there. Where an account setting cannot be changed by you directly — for example, a wallet association that requires identity re-verification — raise the request through our support channel and we will process it in line with our current verification procedure. You also have the right to ask a question about any clause in these terms at any time; our support team is the right place to start. We aim to respond with a clear, specific answer rather than a redirect to another page.
Open your account wallet to see every transaction record linked to your profile. The reference number, amount and status shown there are the authoritative entries for any follow-up query.
Account settings let you update your contact details and wallet preferences directly. Follow the verification steps shown on the page; do not skip the confirmation step or the change will not save.
If a clause is unclear or you want to know how it applies to your situation, contact support with the specific clause number or topic. We will answer the question on its own terms, not with a generic reply.
For changes that require our team — such as wallet re-linking or identity updates — submit a request through the published support route. We process these in order of receipt, following the verification steps required.
If you have a question about these Terms & Conditions, the fastest path is through the contact options published on this site. Use the channel that matches your query type and have your account reference ready.
The live chat option is available from the support section of the site. Use it for questions about specific clauses, transaction disputes or account access queries that need a back-and-forth exchange.
For detailed or documented queries — such as a request to correct account data or a formal question about how a term applies to your region — email support is the appropriate route. Include your account reference and the specific clause or transaction in question.
The help centre on this site contains published answers to the most common policy questions, including those about wallet verification for bKash, Nagad and Rocket. Check there first before opening a new support request.
These Terms & Conditions work alongside our Privacy Policy to define how account data is stored, used and protected. Both documents together form the full picture of our obligations to you.
We retain your account data for as long as your account remains open and for the period required by applicable regulation after closure. You can request a summary of the data we hold by contacting support with your account reference.
We use cookies to maintain your session across devices — so the category rails and wallet view you left on mobile are still in place when you resume on a tablet or laptop. Cookie preferences are adjustable through your browser settings at any time.
You are responsible for keeping your account credentials secure. If you believe your account has been accessed without your permission, contact support immediately through live chat or email. Do not share your login with anyone else.
To request a correction to account data, a policy clarification or a change that cannot be made through account settings, use the email support route. Include your account ID, the nature of the request and any relevant transaction references so we can act on it accurately.
The questions below come from things you are most likely to search when reading a Terms & Conditions page for the first time. If yours is not listed here, contact support with the specific clause or topic.
Yes. Every transaction you submit through bKash, Nagad or Rocket is governed by these terms on the bas99 side. The payment provider's own conditions also apply separately. Both sets of terms run in parallel; neither replaces the other.
The same terms apply regardless of device. Your account session and wallet are consistent across phone, tablet and desktop. The policy does not change because the screen size does; it follows your account, not the device you are using.
We post the updated version on this page when terms change. Continued use of your account after the update date means you accept the revised terms. If a change is significant, we aim to flag it clearly on the page rather than only updating the date.
If a specific clause appears to conflict with a mandatory rule in your jurisdiction, the local rule takes precedence to the extent required by law. Contact support with the clause reference and the applicable local rule; we will review and respond to the specific question.
Send a request through the email support route with your account reference and a clear description of what you need. We will provide a summary of the data we hold in line with our retention policy and applicable regulation.
These Terms & Conditions cover your account and all activity within it, including game sessions, sportsbook use and wallet transactions. Where a specific product area has additional rules, those are shown in the relevant section of the platform and form part of the same agreement.