Mobile / Slots
bas99 takes a straightforward approach to your personal data — we collect what we need to run your account, process transactions through bKash, Nagad and Rocket, and keep nothing beyond what the account and service require. Access to our platform depends on your local law and eligible regions.
When you open an account on bas99, we collect the details you enter during registration — your name, contact information and the payment method you link to your wallet, whether that is bKash, Nagad or Rocket. We use that data to verify your account, process your wallet transactions and send you account-related communications you opt into. We do not sell, rent or share your personal information with third parties for their own marketing purposes. Data is retained while your account is active and for a period after closure as required by the obligations that govern our operations. Session data — browser type, device type, pages visited — is collected to keep the lobby and account pages functioning correctly across phone, tablet and desktop. If you start a session on your phone and continue on a tablet, that continuity is maintained through your signed-in account, not through tracking that follows you outside our platform. Cookies and similar technologies on bas99 are used for session management and preference storage, not for cross-site behavioural profiling. You can control cookie behaviour through your browser settings, though disabling certain cookies may affect how the account and lobby pages display. Availability of our platform depends on your local law and eligible regions.
This policy covers data collected and processed directly through the bas99 platform. Understanding what falls inside and outside its boundaries helps you know who handles which part of your information.
Covered fully. Any data you enter when creating or updating your account — name, contact, password — is governed by this policy. The rules here set out how we store it, who can see it and how long we keep it.
Covered in part. When you move funds through bKash, Nagad or Rocket, we record the transaction on our side. The payment provider's own privacy terms govern how they handle the transfer on their end — those are outside our policy.
Covered. Your browsing behaviour within the bas99 lobby — which game categories you open, studio filters you apply, tables you visit — is captured as session data used to keep the platform working, not for external profiling.
Not covered. Links or integrations pointing outside bas99 — including the bKash, Nagad or Rocket apps themselves — fall under those services' own privacy frameworks. We encourage you to read their policies before transferring data to them.
You hold several practical rights over the data your bas99 account contains. You can request a copy of the personal information we hold against your account by writing to our support channel — the same email route you use for account queries. If any detail in your account record is incorrect, the account settings page lets you update contact information directly; for changes that require verification, our support team handles them once you follow the steps shown in the account help section. You can raise a question about how your data is being used at any time, and we will respond through the same channel you used to contact us. If you decide to close your account, we will stop active processing of your data and remove marketing preferences immediately, though records tied to wallet transactions may be retained for the period set out in our operational requirements. None of these rights are automatic in every jurisdiction — availability depends on your local law and eligible regions.
Send a written request through our support email and we will provide the personal data fields held in your account. We aim to respond through the same channel you used.
Most fields — name, contact number, linked wallet label — can be updated directly in account settings. Changes that need identity verification are handled by the support team after you follow the steps shown there.
If something about our data practices is unclear, contact us through the support email or live chat. State your account reference so we can pull up the relevant record and respond accurately.
Close your account through the account settings page or via support. We stop active processing once the closure is confirmed; transaction records are retained only as required by our operational obligations.
We publish the following contact routes for privacy-related questions. Use the channel that matches your preference — we respond through the same route you opened the conversation on.
Send privacy questions, data access requests or correction notices to our published support email address. Include your account reference in the subject line so we can locate your record without delay.
The live chat widget in the account area connects you to the support team directly. Use it to ask about your data record, cookie settings or any policy point you want clarified before submitting a formal request.
The help section inside your signed-in account lists current published routes and step-by-step instructions for common data requests. Check there first — many account-record questions can be resolved without opening a separate support ticket.
We apply consistent data-handling practices across every session, whether you access the lobby from a phone on a bKash account or from a desktop linked to Nagad.
Active account data is kept while your account is open. After closure, we retain only the records required by our operational obligations — primarily wallet transaction logs. We do not hold data beyond that window, and we do not use it for marketing after your account closes.
Cookies on bas99 manage your session state and store preferences like language and display settings. They are not used to build profiles shared outside the platform. You control them through your browser; switching off non-essential cookies may affect how the lobby pages load but will not lock you out of your account.
Your account password and linked wallet details are stored with access controls that limit which system components can read them. If you suspect unauthorised access, use the account settings page to change your password immediately and then contact support to flag the incident.
When this policy changes in a way that affects how we handle your data, we will notify you through the email address on your account before the change takes effect. You can also check the dated version of this policy in the account help section at any time.
These are the questions we receive most often about how your data is handled, what your rights are and how to reach us.
We collect the details you enter at registration — name, contact information, and the wallet type you link (bKash, Nagad or Rocket). Session data like device type and pages visited is also logged to keep account and lobby pages working correctly across your devices.
We do not sell or share your personal data with third parties for their own marketing. Data shared with payment processors like bKash or Nagad goes only as far as needed to complete your transaction. Those providers' own privacy terms govern their handling of that information.
Write to our support email with your account reference and a data access request. We will respond through that same email channel. The account help section inside your signed-in account also describes this process step by step.
Yes. Close your account through account settings or via support and we stop active data processing immediately. Wallet transaction records may be retained for the period required by our operational obligations, but marketing preferences and non-essential data are removed on closure.
Cookies on bas99 handle session management and preference storage — things like keeping you logged in as you move between the lobby and your wallet. Non-essential cookies can be switched off through your browser settings. Some display features may behave differently, but account access is not blocked.
Yes. If we make a change that affects how your data is processed, we send a notice to the email address on your account before the update takes effect. The revised policy with its updated date is also available in the account help section at all times.