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This page sets out the legal terms that govern how bas99 operates your account, handles your information and defines what you can do here — availability and access depend on your local law and eligible regions. Read through the sections below before you open an account or continue using the site.
The terms published here govern every interaction between you and bas99 — from the moment you open an account through every session you run on the platform. They cover what we may do with the information you provide, how we record your transactions across payment channels including bKash, Nagad and Rocket, and the conditions under which account access may be reviewed or restricted. Because legal rules differ across regions, whether these terms apply to you in full depends on the laws current in your location and on whether your region is among those we are able to serve at any given time. We do not make blanket eligibility promises. If your jurisdiction restricts or prohibits access to online gaming services, those restrictions take precedence over anything stated here, and it is your responsibility to check that position before continuing. Where we refer to transaction records, that means the history visible inside your signed-in account area for every bKash, Nagad or Rocket movement logged against your wallet. We keep those records for as long as required under applicable obligations and as described in our retention section below.
bKash
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Account wallet history
Not every part of what you see when you use bas99 falls under the same set of rules. Understanding the boundary between what we control directly and what third-party services manage helps you know where to direct questions and how to read the terms that apply to each layer of the service.
Your login, identity verification steps, account wallet balance and session history are all governed by these terms. Any restriction or review of your account access follows the process set out here and is handled by bas99 directly.
Deposits and withdrawals processed through bKash, Nagad or Rocket are recorded in your account wallet. The terms here cover how bas99 logs and responds to those records; the payment provider's own terms cover their side of the transfer.
Game titles, lobby categories, promotional notices and published policy documents on this domain are within scope. Content includes studio output from Habanero, JDB, Bigtime Gaming, Spadegaming, Microgaming and PG Soft, served through the lobby as described.
External payment processors, game studios and any linked third-party sites operate under their own terms. bas99 does not control those terms, and this policy does not extend to services that run on infrastructure outside our direct operation.
You have specific, practical actions available to you under the terms governing your bas99 account. These are not abstract entitlements — each one maps to a step you can take through your signed-in account area or through a published support route. To review your transaction records, open the wallet section of your account where every bKash, Nagad and Rocket movement is listed with a timestamp and status. If any detail on your account profile is incorrect — name spelling, contact address or linked payment reference — you can correct those fields through the account settings page; follow the instructions and field labels shown there. If you have a question about how a specific term applies to your situation, raise it through the support channel before taking any action you are unsure about. Dispute requests follow a separate path described in the support section below. We aim to respond to account correction requests and policy questions within the timeframe shown in the support area — check there for current response guidance rather than relying on any figure stated here.
Open your signed-in account and go to the wallet section. Every transaction — bKash, Nagad or Rocket — is listed there with its date, amount and current status.
Account settings let you update name, contact information and linked payment references. Follow the field labels and verification instructions shown on that page.
Use the published support route to ask about a specific term before acting on it. Describe the section in question and what you need clarified; our team will respond.
If you believe a decision about your account was made in error, submit a formal review request through the contact route in the support section. Include your account reference.
For questions or requests that relate directly to the terms on this page — account access, transaction records, data handling or a dispute — use the contact routes that are published and visible on the site. We do not publish unverified channel details here; the routes below are the ones currently active.
The live chat widget is accessible from the main site footer. Use it to raise a policy question or describe an account issue that needs attention. A member of the support team will pick up the conversation.
Send a written request to the email address published in the site's contact section. Include your account reference number and a clear description of the legal matter or records request you are raising.
The help centre linked from your signed-in account dashboard contains answers to common policy and account questions. Search there first — many account correction and records review steps are documented directly.
The way bas99 administers this policy covers four areas: how we store the information linked to your account, how cookies work on the site, how your account credentials are secured, and how long we keep records before they are removed from active storage.
Information collected when you open an account or make a bKash, Nagad or Rocket transaction is stored on secure servers. We use it only to operate your account, verify transactions and meet applicable record-keeping obligations — not for unrelated commercial purposes.
The site uses session and preference cookies to keep your lobby state, language setting and wallet view consistent whether you are on a phone or a tablet. You can review and adjust cookie permissions through your browser settings at any time.
Your account is protected by the credentials you set at registration. If you suspect unauthorised access, use the account recovery route shown on the login page immediately. Do not share login details; we will never ask for your password through chat or email.
Transaction records and account data are retained for the period required under the obligations applicable to our operation. When the retention period ends, records are removed from active storage. To ask about the timeline for a specific record, contact us through the email route.
The questions below cover what our account holders ask most often about this policy — rights, records, contact, and what happens when something needs to be corrected or reviewed.
Availability depends on your local law and whether your region is among those we can currently serve. If your jurisdiction restricts online gaming services, those restrictions apply regardless of what is stated here. Check your local legal position before opening or continuing to use your account.
Your full transaction record is in the wallet section of your signed-in account. Every bKash, Nagad and Rocket movement is listed there with a date, reference and status. That is the authoritative record for any query or dispute you raise with us.
Open account settings from your signed-in dashboard. The fields for name, contact details and linked payment references can be updated there. Follow the verification instructions shown on each field — some changes require a confirmation step before they are saved.
Closing your account does not erase transaction records immediately. We are required to retain certain records for the period set by applicable obligations. After that period, records move out of active storage. Contact us through the email route if you need details about the timeline for your specific account.
Raise disputes through the email contact route published in the site's contact section. Include your account reference and a clear description of the matter. For questions you need answered before filing a dispute, the live chat route is available from the site footer.
Our terms cover your account, your transactions and the site content we operate directly. Game content from studios such as Habanero and PG Soft is delivered through the lobby, but each studio's own terms govern their software. Our terms set the frame for how you access that content through bas99.